Shipping policy

At Eluva, we strive to provide fast, reliable, and safe delivery of your orders. This Shipping Policy explains how we process, ship, and deliver your purchases. By placing an order on our Shopify store [www.shopeluva.com], you agree to the terms outlined below.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • We reserve the right to cancel or delay orders in cases of stock unavailability, payment issues, or other unforeseen circumstances.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

Shipping Method Estimated Delivery Time Notes
Standard Shipping 5–10 business days Tracking available
Expedited Shipping 2–5 business days Additional cost applies
International Shipping 10–20 business days Customs may delay delivery

Please note: Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, customs clearance, natural disasters, or other unforeseen circumstances.

3. Shipping Fees

  • Shipping fees are calculated based on the delivery location, package weight, and selected shipping method.

  • Free shipping promotions, if offered, will be clearly indicated at checkout.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your shipment using the carrier’s website or tracking link provided.

5. Shipping Restrictions

  • We currently ship to [Insert Countries/Regions].

  • We do not ship to PO Boxes, APO/FPO addresses, or certain restricted regions unless specified.

  • Certain products may be restricted for shipping due to legal regulations.

6. Risk of Loss

  • Risk of loss or damage passes to you once the carrier has received the package.

  • Please inspect your package upon delivery and report any damage or missing items within 48 hours to [contact.eluva@gmail.com].

7. Customs, Duties & Taxes

  • For international orders, you are responsible for any customs duties, import taxes, or fees imposed by your country.

  • Please check with your local customs office for applicable charges before placing an order.

8. Address Accuracy

  • Please ensure your shipping address is complete and accurate.

  • Nuvia is not responsible for delays, lost packages, or misdeliveries caused by incorrect or incomplete addresses.

9. Lost or Damaged Shipments

  • If your shipment is lost or arrives damaged, please contact us immediately at [contact.eluva@gmail.com].

  • We may require a photo of the damaged package or proof of non-delivery.

  • We will work with the carrier to resolve the issue and, if eligible, replace or refund the items.

10. Contact Us

If you have any questions about your order, shipping, or delivery, please contact:

Eluva
Email: [contact.eluva@gmail.com]